Patient Care Specialist

Location: Chesapeake, VA, USA

About the Role

SMG Family Medicine Riverwalk in Chesapeake, VA is seeking a dedicated Patient Care Specialist to join Sentara Healthcare. In this role, you will provide vital non-clinical support in a physician’s office, ensuring patients receive the best care experience possible. Your primary responsibilities include answering phone calls, scheduling appointments, and addressing patient inquiries with professionalism and empathy.

Teamwork and collaboration are central to success here, with a supportive environment focused on delivering excellent healthcare services.

Key Responsibilities

• Manage incoming calls and patient scheduling efficiently.
• Provide timely, accurate responses to patient questions and concerns.
• Support patient care delivery through detailed administrative tasks.
• Collaborate closely with healthcare teams to enhance patient experience.

Education & Experience

• High School Diploma required; Associate Degree or higher is a plus and can substitute for experience.
• Minimum 3 years of customer service experience, preferably in healthcare or related settings.
• At least 1 year experience working with health insurance plans, medical records, medical terminology, patient registration, scheduling, or third-party payers.
• Experience with Electronic Medical Records (EMR) systems is preferred.

Why Work With Sentara Healthcare?

Sentara Healthcare offers a comprehensive benefits package designed to support you and your family:

• Medical, Dental, and Vision Insurance
• Adoption, Fertility, and Surrogacy Reimbursement up to $10,000
• Paid Time Off, Sick Leave, and Paid Parental Leave
• Emergency Backup Care
• Disability and Critical Illness Plans
• Life Insurance
• 401k/403B Retirement Plan with Employer Match
• Tuition Assistance up to $5,250/year through Guild Education
• Student Debt Pay Down Program up to $10,000
• Certification Reimbursement and Free Continuing Education Units (CEUs)
• Pet Insurance and Legal Resources
• Opportunity to earn annual discretionary bonuses

Equal Opportunity Employer

Sentara Health prides itself on diversity, inclusion, and belonging. Our workforce reflects the communities we serve, ensuring everyone feels welcome and respected.

Location and Remote Work

While this position is based in Chesapeake, VA, Sentara Health employs associates remotely in many states including Alabama, Florida, Georgia, Maryland, Minnesota, Ohio, Texas, Virginia, Washington, and more.

How to Apply

If you’re interested in this position, please register on our portal and submit your application through the link below:

👉 Register & Apply at TeezJobs.com