Partner Success Specialist

Schedule: Full-time
Location: Remote

About Us – Remote Talent LATAM

At Remote Talent LATAM, we connect top-tier talent across Latin America with innovative U.S. marketing agencies. While we don’t directly employ candidates, we guide both businesses and professionals through every step of the hiring process—ensuring perfect matches in skills, culture, and growth goals.

About the Client

Our client is a digital growth agency based in Cleveland, Ohio, serving clients in the home improvement industry (stone, countertops, kitchen & bath, etc.). They offer full-funnel marketing services—from website design to SEO, paid ads, automation, and analytics focused on delivering measurable business results.

About the Role

As a Partner Success Specialist, you'll be the trusted point of contact for new clients, guiding them through onboarding, managing technical setup, and building long-term successful relationships. You’ll blend project management, technical support, and customer success to ensure a seamless start-to-finish client experience.

This role is perfect for someone highly organized, proactive, and experienced in digital marketing environments.

Your Key Responsibilities

Client Onboarding & Integration

• Lead onboarding from kickoff call to internal team handoff
• Set expectations and share welcome materials
• Review onboarding questionnaires and collect all required information

Account Setup & Technical Access

• Set up and manage access to client tools (Google Ads, Meta, WordPress, CRM)
• Troubleshoot access issues and configure new accounts as needed

Analytics & Reporting Configuration

• Configure and test Databox dashboards for accurate performance tracking
• Train clients on navigating their dashboards
• Ensure reporting is working before internal handoff

Client Relationship Management

• Conduct check-ins every 3–6 months to assess performance and satisfaction
• Administer surveys and gather client feedback
• Act as a secondary contact for administrative and technical support

Process Improvement & Documentation

• Continuously improve onboarding and support workflows
• Maintain detailed documentation of all client interactions and preferences
• Prepare handoff documents for internal Marketing Advisors

Must-Have Requirements

6+ years in a client-facing role at a digital marketing agency or similar
Strong understanding of platforms like Google Ads, Meta Ads, Google Analytics, and WordPress
Excellent project and time management skills
Ability to onboard clients from A to Z (kickoff, assets, timelines, communication)
Advanced English communication skills (written and spoken)
Experience with remote collaboration tools and CRM systems

Education & Experience

Preferred Education:

• Bachelor’s degree in Marketing, Business, Communications, or related field

Professional Experience:

• 6+ years in account management, customer success, or onboarding
• Proven background in managing multiple clients/projects in a digital environment
• Comfortable navigating analytics platforms and troubleshooting client issues

How to Apply

If you’re interested in this position, please register on our portal and submit your application through the link below:

👉 Register & Apply at TeezJobs.com