Customer Experience Specialist

Location: Remote

About Quince

Founded in 2018, Quince is revolutionizing retail by making premium-quality essentials affordable, sustainable, and accessible to all. We cut out the middleman with a direct-to-consumer model, leveraging AI, automation, and just-in-time manufacturing to deliver top-notch products at radically transparent prices.

Our mission? To democratize luxury by providing high-quality, timeless essentials made with care for people and the planet.

Why Join Quince?

• Innovative Culture: Work with a passionate team committed to challenging the status quo and delivering customer-first experiences.
• Mission-Driven: Help build a sustainable, fair, and transparent retail brand that puts social and environmental responsibility front and center.
• Career Growth: Be part of our exciting launch in Canada and grow with a rapidly scaling company.
• Remote Flexibility: Work from anywhere in Canada outside 50 km of Toronto, with a flexible schedule including weekends and holidays.

What You’ll Do

• Deliver world-class, empathetic support to Canadian customers in both French and English.
• Troubleshoot and resolve issues quickly to turn negative experiences into positive ones.
• Manage multiple inquiries across phone, email, and chat simultaneously while maintaining quality.
• Identify common customer challenges and collaborate with internal teams to improve processes and products.
• Consistently meet key performance indicators such as customer satisfaction (CSAT), retention, response time, and productivity.

Who You Are

• A people-first communicator fluent in French and English with a passion for helping others.
• Experienced in providing exceptional customer service to Canadian customers for at least 2 years.
• Skilled at handling high volumes of inquiries across digital channels with professionalism and patience.
• Comfortable working remotely as a self-starter who manages time and priorities effectively.
• Adaptable and resourceful, able to work well under pressure and solve problems creatively.
• Flexible to work weekends and holidays, especially during peak seasons like November and December.
• Eager to grow, learn, and collaborate with a team driven by continuous improvement.

Education & Experience

• Education: High school diploma or GED equivalent required; post-secondary education or customer service certifications are a plus.
• Experience: Minimum 2 years in customer service, preferably supporting Canadian consumers in a remote or contact center environment.
• Demonstrated ability to communicate clearly and professionally in French and English across multiple platforms.
• Familiarity with CRM software and standard office technology is preferred.

What You’ll Get

• Competitive Pay: Starting at $24 CAD/hour, increasing to $25 CAD/hour after successful 90-day introductory period.
• Performance Bonuses: Opportunity to earn up to $1,300 CAD monthly based on your results.
• Paid Training: Comprehensive 3-week onboarding to set you up for success.
• Reliable Schedule & Hours: Predictable shifts and guaranteed hours to fit your lifestyle.
• Benefits: Hospital coverage, dental, vision, virtual healthcare, life and disability insurance, and more.
• Referral Bonuses: Earn bonuses for referring friends who join the team.

Technical Requirements (Remote Workers)

• Reliable high-speed internet with minimum download speed of 75 Mbps and upload speed of 10 Mbps.
• Quiet, distraction-free workspace for focused remote work.

Equal Opportunity Employer

Quince is proud to be an equal opportunity employer. We welcome applicants of all backgrounds and provide accommodations as needed throughout the hiring process. Employment is contingent on background checks in compliance with federal and local laws.

How to Apply

If you’re interested in this position, please register on our portal and submit your application through the link below:

👉 Register & Apply at TeezJobs.com