Customer Care Specialist Remote

Location: NAMER (Remote)
Industry: Pet Services & Insurance
Employment Type: Full-Time

Role Overview:
Synergy Pet Group is seeking a dedicated Customer Care Specialist to deliver exceptional support and ensure the satisfaction of our valued customers. This remote, full-time role is ideal for professionals passionate about pets and customer service, who thrive in a dynamic, fast-paced environment.

Key Responsibilities:

• Manage at least 40 daily customer interactions via phone, email, and LiveChat with accuracy and empathy.
• Resolve customer issues end-to-end and follow up to ensure satisfaction.
• Accurately process account updates and changes within 24 hours.
• Handle complex customer concerns professionally and proactively.
• Maintain detailed records of all interactions in the CRM system.
• Identify emerging trends and escalate critical issues when necessary.
• Gather customer feedback to drive continuous improvement.
• Collaborate with teammates to share insights and best practices.
• Participate in training, meetings, and development opportunities.

Qualifications:

• 3–5 years of professional customer service experience (call center, customer success, or support center preferred).
• Ability to obtain a Property & Casualty insurance license within the first 3–6 months.
• Excellent verbal and written communication skills.
• Highly organized with strong attention to detail.
• Able to manage multiple priorities in a fast-paced environment.
• Goal-oriented, self-motivated, and proactive.
• Strong interpersonal skills and commitment to teamwork.
• Passion for pets is a plus; experience in pet insurance or veterinary services is beneficial.

Why Join Synergy Pet Group:

• Be part of a fast-growing, innovative company in the pet services industry.
• Work in a remote-friendly environment with supportive team culture.
• Enjoy opportunities for personal growth, learning, and leadership.
• Contribute to a company dedicated to enhancing the lives of pets and their owners.

How to Apply

If you’re interested in this position, please register on our portal and submit your application through the link below:

👉 Register & Apply at TeezJobs.com

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