Customer Service Representative

East Orange, New Jersey United States
Full-time

Are you a people person who enjoys helping others? Join U-Haul, a trusted name in moving and storage, as a Customer Service Representative and become the friendly face that helps customers get on their way.

You’ll work as part of a supportive team, assisting customers, maintaining equipment, and using innovative technology to ensure a smooth rental experience. This position also offers on-the-job training, paid working interviews, and cash bonuses for completing certification programs.

Why Work with U-Haul

• “Hire Fast, Pay Fast” program start working and get paid the same day
• $100 hiring bonus after two paid working interviews
• $300 certification bonus upon completion of the 1-2-3 Punch Program
• Career stability and growth opportunities
• Competitive benefits package (health, dental, vision, 401(k), and more)
• Employee discounts on electronics, travel, and mobile plans
• Wellness and fitness reimbursement programs

Key Responsibilities

• Greet and assist customers in person or over the phone with U-Haul products and services.
• Use smartphone-based U-Scan technology to dispatch and return rental equipment.
• Move, hook up, clean, and inspect U-Haul trucks and trailers.
• Check and maintain equipment fluid levels and general condition.
• Prepare rental invoices and handle returns.
• Educate customers about rental policies, products, and services.
• Install trailer hitches and wiring (training provided).
• Fill propane and drive a forklift (certifications provided).
• Maintain a clean and safe work area.
• Complete ongoing U-Haul University training programs.

Education & Experience

• High School Diploma or GED required.
• Minimum 6 months of customer service experience preferred (retail, hospitality, or call center experience a plus).
• Basic mechanical skills or willingness to learn equipment handling.
• Comfortable using smartphones and basic technology

Qualifications

• Valid driver’s license with a clean driving record.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Willingness to work outdoors and operate equipment.

Work Environment

• May work around moving vehicles, machinery, or fumes.
• Use of protective gear may be required (e.g., gloves, goggles, masks).
• Involves indoor and outdoor work in various weather conditions

Physical Requirements

• Ability to stand or move for extended periods.
• Lift or move at least 50 lbs., assisted or unassisted.
• Position oneself to reach and access equipment safely.

How to Apply

If you’re interested in this position, please register on our portal and submit your application through the link below:

👉 Register & Apply at TeezJobs.com