yerffej1108

About me

A results-driven executive support professional with over ten years of experience in virtual administrative support, team leadership, and operational management within the business process outsourcing (BPO), content moderation, customer service, healthcare, marketing, real estate and developer, and corporate administrative support industries. Proven ability to lead and coach teams to achieve operational goals, consistently maintain service level agreements (SLAs), and exceed performance targets. Adept at data analysis, decision-making support, and creating impactful reports and presentations. Proficient in Google Workspace, Microsoft Office Suite (including VBA Macros), and process automation tools. A proactive leader and problem solver committed to driving team performance, maintaining confidentiality, and delivering exceptional support to executives and stakeholders.