Remote Customer Support Specialist – Telehealth Solutions
Job role insights
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Date posted
25.10.2025
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Closing date
24.11.2025
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Offered salary
Min: $3,000/month
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Career level
Middle
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Qualification
Bachelor
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Experience
2-3 years
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Quantity
6 person
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Gender
Male Or Female
Description
Company: Third Eye Health
Location: United States (Remote)
Job Type: Part-time
About Third Eye Health:
Third Eye Health is a leading provider of telehealth services, delivering nurse-led, patient-centered care across skilled nursing facilities, health systems, provider groups, and health plans. Our innovative technology solutions improve patient outcomes by connecting the right people at the right time, offering seamless support during daytime and after-hours coverage.
Role Overview:
We are seeking a Customer Support Specialist to provide exceptional technical and user support for all Third Eye Health technologies. You will assist users of varying technical skill levels, including iOS and web-based applications, ensuring every interaction is efficient, meaningful, and delightful. This role reports directly to the Customer Support Manager.
Key Responsibilities:
- Deliver inbound customer and technical support via phone and messaging platforms.
- Provide training to new users on Third Eye Health technology.
- Troubleshoot common to moderately complex technical issues.
- Assist with password resets, MDM settings updates, and username recovery.
- Maintain up-to-date knowledge of Third Eye Health tools and applications.
- Support other customer support initiatives as assigned.
Qualifications:
- 1–3 years of experience in phone or technical support.
- Undergraduate degree preferred.
- Proficient in Microsoft Office Suite (Outlook, Excel, PowerPoint).
- Strong iOS knowledge.
- Excellent written and verbal communication skills.
- Strong time management and problem-solving abilities.
- Experience providing technology-based training.
Physical Requirements:
- Ability to perform job functions in compliance with ADA, FMLA, and other regulations.
- Occasional standing, walking, sitting, reaching, or lifting up to 15 lbs.
- Visual abilities include close, distance, peripheral vision, color perception, depth perception, and focus adjustment.
- Prolonged computer, tablet, or mobile device use.
Work Environment:
- Fully remote, home office setup.
- HIPAA-compliant dedicated workspace with privacy for telehealth and documentation.
- Access to personal computer, Wi-Fi, and authenticator apps required.
Education & Experience:
- Bachelor’s degree preferred.
- 1–3 years of technical or customer support experience.
How to Apply
If you’re interested in this position, please register on our portal and submit your application through the link below:
👉 Register & Apply at TeezJobs.com
View More Jobs:
Customer Service Representative
A1: You will provide technical and user support for Third Eye Health’s telehealth applications, assist with training, troubleshoot issues, and ensure every interaction is positive and efficient.
Q2: Is this a remote position?
A2: Yes, this role is fully remote. You must have a dedicated, HIPAA-compliant workspace with reliable Wi-Fi.
Q3: What are the required qualifications?
A3: Candidates should have 1–3 years of phone or technical support experience, strong iOS and Microsoft Office skills, excellent communication, and preferably a bachelor’s degree.
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