Key Account Specialist

Location: Canada

About UniUni

UniUni is a leading North American last-mile logistics provider, delivering millions of parcels every year across Canada and expanding rapidly in the United States. Since 2019, we have combined innovative technology with a crowdsourced delivery model to provide fast, affordable, and reliable shipping solutions to e-commerce businesses locally, nationally, and internationally.

Why Work With Us?

At UniUni, your career growth matters. Whether you want to move laterally to broaden your skill set or climb the ladder, we support your ambitions. Join a dynamic, hardworking team that values both success and fun. If you’re eager to build a rewarding career in logistics and customer service, we want to hear from you!

Your Role & Responsibilities

As a Key Account Specialist, you will be the bridge between UniUni and our most important clients. Your main responsibilities will include:

• Developing a deep understanding of key clients’ needs and tailoring solutions to meet those needs.
• Preparing accurate quotations for targeted accounts based on pricing policies and market trends.
• Creating and maintaining Standard Operating Procedures (SOPs) for key accounts.
• Conducting regular performance review meetings with key clients.
• Monitoring parcel status through tracking systems and providing timely updates to clients.
• Generating weekly and monthly KPI reports on delivery and dispatch rates for key accounts.
• Analyzing data to identify root causes of issues and recommending corrective actions.
• Preparing and sending accounts receivable invoices and statements, and following up on overdue payments.
• Reviewing and resolving claims from key account customers.
• Supporting additional team tasks and acting as backup when needed.

What We’re Looking For

• Education: Bachelor’s degree in Business Administration, Logistics, Supply Chain, or a related field.
• Experience: Minimum 1 year in customer service, key account management, or related roles—experience in inventory, warehouse, or logistics industries is a strong plus.
• Strong data analysis and reporting skills with attention to detail.
• Excellent communication and interpersonal skills.
• Proactive, resourceful, responsible, and able to work independently.
• Strong leadership and problem-solving abilities.
• Effective time management and organizational skills.
• Customer-focused mindset and ability to collaborate well within a team.
• Good report writing and presentation skills are preferred.
• Fluent in written and spoken English; good command of Mandarin is a bonus.
• Basic knowledge of Canadian geography.

Ready to Apply?

If you’re ready to join a growing company with exciting career opportunities, apply today on teezjobs.com and become part of UniUni’s success story!

How to Apply

If you’re interested in this position, please register on our portal and submit your application through the link below:

👉 Register & Apply at TeezJobs.com