Customer Service Manager

Location: Mesa, Arizona, USA

About the Role

Goodwill of Central and Northern Arizona is seeking a dedicated Customer Service Manager to lead the sales floor team, drive sales goals, and ensure excellent customer experiences. You’ll oversee daily retail operations, mentor your team, and play a key role in creating a positive store environment that reflects Goodwill’s values and mission.

What You’ll Do

• Lead daily retail operations to meet sales targets and maintain store standards.
• Manage inventory, cash handling, and daily paperwork reconciliation.
• Coach and develop Retail Sales Associates to deliver outstanding customer service.
• Handle customer concerns, resolving issues effectively and escalating when needed.
• Maintain store cleanliness, safety, and compliance with company policies.
• Assist with bank deposits, store transfers, and training as required.
• Foster a positive team culture aligned with Goodwill’s core values: Trust, Collaboration, Engagement, Ownership, and Innovation.
• Participate in performance management, staffing, and employee development.

What You Bring

• High School Diploma or GED required; Associate’s or Bachelor’s degree in Business or related field preferred.
• Minimum 1 year of retail management experience (preferred).
• At least 1 year of customer service experience.
• Strong leadership skills with ability to motivate and manage a team.
• Proficiency with Microsoft Office Suite.
• Excellent communication skills, both written and verbal.
• Ability to pass background checks and drug screening.
• Willingness to transfer between stores based on business needs.

Why Work Here?

• Competitive hourly wage: $17.00/hour
• Comprehensive benefits package starting after 60 days:
• Multiple medical, dental, and vision plans
• Employer-funded Health Reimbursement Account (HRA)
• 401(k) retirement plan
• Employer-paid life insurance
• Paid time off, sick leave, vacation, and holidays
• Employee Assistance Program (EAP)
• Opportunity to make a meaningful impact by supporting community empowerment
• A supportive, inclusive workplace culture with opportunities for growth

About Goodwill

At Goodwill, we believe in empowering individuals, strengthening families, and building stronger communities. Join a team where your leadership and dedication help create a better future for all. Goodwill is proud to be an Equal Opportunity Employer that values diversity and inclusion.

How to Apply

If you’re interested in this position, please register on our portal and submit your application through the link below:

👉 Register & Apply at TeezJobs.com