Dedicated Operations Technical Account Manager

Location: United States (Remote

About the Role

Red Hat is looking for a Dedicated Operations Technical Account Manager (DO-TAM) to support our public sector clients on their journey with Ansible Automation Platform. This is not a sales role it's a technical customer engagement position, ideal for professionals who love solving complex problems, offering premium support, and building long-term customer relationships.

As a DO-TAM, you’ll act as a trusted advisor to your assigned clients guiding them through architectural decisions, troubleshooting issues, delivering updates, and helping them unlock the full power of automation with Red Hat technologies.

Key Responsibilities

• Be the go-to technical advisor for assigned enterprise customers using Ansible Automation.
• Build strong relationships with key business and IT stakeholders.
• Understand the customer's IT environment hardware, software, infrastructure, and processes.
• Provide insights on updates, plan product upgrades, and offer tailored technical advice.
• Monitor and communicate any technology changes or service disruptions.
• Troubleshoot issues, escalate internally when needed, and ensure swift resolution.
• Collaborate with Red Hat Engineering, Support, and Product teams to deliver customer-focused solutions.
• Conduct periodic performance reviews and present findings to customer leadership.
• Deliver training, workshops, and presentations to technical teams.
• Maintain detailed documentation of support cases and customer engagement strategies.
• Provide occasional after-hours/on-call support.
• Travel as required to meet with clients.

What You Bring

• Strong background in technical support, engineering, system administration, or QA.
• In-depth knowledge of Linux systems, networking, and storage technologies.
• Hands-on experience with Ansible or other IT automation platforms.
• Ability to manage multiple projects/issues with attention to detail and urgency.
• Excellent verbal and written communication skills.
• Strong problem-solving and collaboration skills.
• US Citizenship (required for public sector engagement).
• Ability to work independently while contributing to team efforts.

Education & Experience

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (preferred).
• 3–5 years of experience in technical customer-facing roles (support, DevOps, sysadmin, or engineering).
• Red Hat certifications like RHCE (preferred or willingness to earn).
• Familiarity with Red Hat products like RHEL, OpenShift, Satellite, Ansible Automation Platform, etc.
• Cloud experience with platforms like AWS, Azure, GCP, or IBM Cloud is a plus.

About Red Hat

Red Hat is the world's leading provider of enterprise open source software solutions. We deliver Linux, cloud, container, and Kubernetes technologies that help businesses modernize their IT infrastructure. With teams across 40+ countries, we value openness, inclusion, and innovation. We believe in empowering our associates to do their best work wherever they are.

How to Apply

If you’re interested in this position, please register on our portal and submit your application through the link below:

👉 Register & Apply at TeezJobs.com