Windows Engineer

Location: Remote

About the Role

We’re looking for a skilled Windows Escalation Engineer to join a fast-growing tech team. This is an exciting opportunity to work on complex Windows issues and collaborate closely with support and development teams to deliver top-tier solutions.

What You’ll Do

• Provide expert-level technical support and troubleshooting for complex Windows issues escalated from front-line teams.
• Analyze and replicate problems to understand root causes deeply.
• Communicate technical details clearly to both technical and non-technical stakeholders.
• Collaborate with customers, support engineers, and developers to gather information and troubleshoot issues.
• Create and maintain documentation like troubleshooting guides, knowledge base articles, and best practices.
• Offer valuable feedback to improve Windows products based on your troubleshooting experience.

What We’re Looking For

• Strong knowledge of Windows operating systems (Windows 10 & 11), including architecture and internals.
• Hands-on experience with Windows debugging tools such as WinDbg and Procmon.
• Skilled in crash dump analysis, memory analysis, and performance troubleshooting.
• Proficient in network analysis tools like Wireshark and Fiddler (VPNs, proxies).
• Programming knowledge in C++, C#, or similar languages to analyze and debug code-related issues.
• Excellent communication skills to explain complex concepts clearly.
• Ability to work independently and as part of a collaborative team.
• Fluent in English.

Bonus Skills

• Deep knowledge of Windows internals (COM, RPC, drivers).
• Understanding of networking protocols.
• Scripting or automation skills (PowerShell, Python, QA) to improve workflows.
• Familiarity with Kusto/KQL for telemetry data analysis.

Education & Experience

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent professional experience).
• Minimum 3-5 years of experience in Windows system engineering, technical support, or escalation engineering roles.
• Proven experience troubleshooting complex Windows environments and working with development teams.

Why Join?

• Fully remote role with flexible working conditions.
• Opportunity to grow your career with a global, innovative tech team.
• Work on challenging issues that enhance your skills and resume.

How to Apply

If you’re interested in this position, please register on our portal and submit your application through the link below:

👉 Register & Apply at TeezJobs.com