Medicare Inbound Contacts Representative

Location: Remote

Join a Caring Community Putting Health First

Become a key part of Humana’s team as a Medicare Inbound Contacts Representative. You’ll handle inbound calls, emails, and messages from providers, helping answer complex benefit questions, resolving issues, and educating healthcare providers in a fast-paced environment. This is a fully remote role offering virtual training and consistent work schedules.

What You’ll Do

• Handle 25+ inbound calls daily from providers regarding members and claims.
• Document inquiries, transactions, and interactions accurately, escalating unresolved issues as needed.
• Work within established policies but with some discretion in prioritizing tasks.
• Provide high-quality customer service and problem resolution in a busy call center environment.
• Participate in mandatory virtual training (8 weeks, 8 AM – 5 PM ET, Monday to Friday).
• Commit to at least 12 months in this role to ensure proficiency and growth.

Education & Experience

• Education: High school diploma or equivalent required; some college coursework or degree preferred.
• Experience: Minimum 1 year of customer service experience, preferably in inbound call centers or healthcare.
• Strong typing, computer navigation, and multitasking skills required.
• Ability to manage competing priorities using multiple software applications.
• Effective verbal and listening communication skills essential.
• Experience working in healthcare or Medicare environment is a plus.

Training & Work Schedule

• Virtual training starts December 1, 2025 (8 weeks, 8 AM to 5 PM ET, Monday-Friday).
• After training, work 8-hour shifts between 8 AM and 6 PM ET. Shift timing will be assigned based on business needs.
• Must maintain perfect attendance during training and appraisal periods.
• Occasional overtime may be required.

Tech & Work-from-Home Requirements

• Reliable internet connection with minimum 25 Mbps download and 10 Mbps upload speeds.
• Dedicated, quiet workspace free from interruptions to protect sensitive information.
• Computer equipment provided by Humana as needed.
• Ability to take language proficiency tests if communicating in languages other than English.

Why Work at Humana?

• Competitive salary and comprehensive benefits package including medical, dental, vision, 401(k), paid time off, parental leave, and more.
• Flexible remote work environment promoting work-life balance.
• Opportunity to make a real difference in healthcare access and provider support.
• Inclusive culture committed to diversity and equal opportunity.

How to Apply

If you’re interested in this position, please register on our portal and submit your application through the link below:

👉 Register & Apply at TeezJobs.com