Administrative Specialist

Location: Remote
Employment Type: Full-Time

About the Role

Join a dynamic team that supports members of the Vitality Program, helping them stay engaged and successful through top-notch customer support. As an Administrative Specialist, you'll be the first line of communication—interacting with members via email and live chat, resolving inquiries, and entering data accurately. If you're detail-oriented, people-focused, and love improving processes, this role is for you.

Key Responsibilities

• Respond to member inquiries via email and live chat in a professional, helpful, and timely manner
• Troubleshoot program and platform issues, escalating when necessary
• Input data and member-submitted documentation into internal systems accurately
• Communicate effectively with both internal teams and external users
• Identify process inefficiencies and recommend improvements
• Educate users on program details and website navigation
• Track and report recurring issues and customer feedback
• Create tickets for tech or system-related issues
• Assist with capturing and organizing submitted events or documentation
• Perform additional admin duties as required

Required Skills & Qualifications

• High School Diploma or GED (Associate's Degree preferred)
• 1–2 years of experience in administrative support, data entry, or customer service
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Strong written and verbal communication skills
• Fast and accurate typing and data entry abilities
• Ability to multitask and stay organized in a fast-paced environment
• Problem-solving mindset with attention to detail
• Adaptability and eagerness to learn new systems and processes

Preferred Qualifications

• Experience with Salesforce or similar CRM tools
• Background in healthcare, wellness programs, or insurance support
• Familiarity with customer support ticketing systems

Why Join Us?

If you enjoy helping people and want to make a real difference in how customers experience a product, this is your chance. You'll be part of a supportive, mission-driven environment focused on wellbeing and innovation.

How to Apply

If you’re interested in this position, please register on our portal and submit your application through the link below:

👉 Register & Apply at TeezJobs.com